FAQs

We completely get it, we change our minds too! If the order has not been fulfilled or shipped we would be able to cancel the order. The best way to make this request would be to email us info@krakenrc.com

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YES - we can add to your order as long as it has not been fulfilled and shipped. The best way to do this will be to place a new order on the website for all items you need added. Email us immediately after you have made the order and we will make sure the correct shipping charges apply. Send your email to info@krakenrc.com and include order numbers where possible.

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We can accept most major credit and debit cards for payment. Additionally we have PayPal, and can accept bank wire transfers.

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Kraken RC does not collect duties and taxes on international orders. Duties and taxes are something that your local government controls. These are the responsibility of the customer to pay and are due upon delivery. We will not modify or change declared value on the invoice. This information is automatically sent and any attempt to change that value is illegal. Don't ask us to change it; we will not.

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Orders placed on the Kraken RC website will ship from Utah. Orders generally ship within one business day from when the order is made.

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We use a variety of shipping methods here. With our Standard Shipping method in the USA it typically is 2-5 business days for delivery based on your location, the size and weight of the order. Expedited shipping methods are available for a higher cost. You can view those at checkout if available.

International shipments are sent via Courier and typically arrive in 5-7 business days.

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Kraken RC Ships pretty much Worldwide! There are a few isolated locations which we dont currently cover, but 99.99% of customers can follow normal checkout proceedure and shipping will be priced based off your address. 

Anyone in an area we dont offer shipping to via the website, please email and we will look into options for you.

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Items must be returned within 30 days after receiving your order. 

Items must be returned in the same condition in which they were received, have no scratches or fitment marks etc. 

We take pride in only selling perfect stock, so please understand we cant accept soiled products on return.

Please see our refund policy at the bottom of the site for full details.

Warranty coverage conditions:

• Any modifications to the stock car void the warranty.
• We provide a 90-day warranty for manufacturer defects.
• Servos are warranted for three months, with a one-time replacement.
• Warranty for ESC/Motor is void if not maintained at proper temperature or if larger wheels or pinion sizes are used.
• Warranty may be voided due to crashes, loss of signal, or failure to use a kill switch.
• The warranty is non-transferable and void for second-hand purchases.
• Parts may need to be returned for evaluation.
• Shipping charges may apply for sending new parts.

We have a full library of all manuals on our website available for download. Just click the button below to find what you need!

We have a huge library of videos from step by step assembly of some of our models as well as ESC programming. You can view those on our official YouTube channel